How long does it take to get up and running? Orders can usually be shipped within 3-4 working days, with Gateways preconfigured and connected to your dashboard. Where is my order? You can see your most recent orders on the Order Status & Tracking page . There may be times where an order just placed, may not immediately appear until the order request has been fully processed by our team. If there is a problem with the order our customer service team will be in contact. Alternatively, you can email our customer service team directly at support@xsights.com.au. What should I do if product is damaged in delivery? Our merchandise is carefully packed for shipment by our distribution centres, or is pre-packaged by our suppliers in compliance with carrier requirements. However, we realise that shipment damage may occur.
Please check all shipments when they are delivered for shortages or external signs of damage. If you find a problem, please contact our Customer Service Department. If containers in your shipment appear damaged, you should immediately unpack them and inspect the contents. If there is damage, please contact our customer service department. Even if the containers in your shipment appear undamaged, you should still unpack and examine them as soon as possible. If you find concealed loss or damage, immediately contact our customer service department via logging a support email at support@xsights.com.au Please do not dispose of any containers or packing material before any carrier inspection.. What do I get with my order? You will receive a USB cable and Gateway, that is preconfigured and connected to your dashboard. Is there a minimum contract term? Contracts start at 24 months. Paid monthly by direct debit. Is there a warranty on the Gateway? Yes there is a 12 month replacement warranty on the Gateway.