Privacy Policy
Last Updated: July 18, 2025
Xsights Digital Pty. Ltd. (ABN: 45 623 659 932), a hardware and software technology company based in Western Australia, is committed to protecting the privacy of your personal information. This General Privacy Policy outlines our approach to the collection, use, disclosure, and management of your personal information when you interact with our company website (https://xsights.io/), products, and services.
This policy serves as a general overview. For detailed privacy information specific to individual software products we offer, please refer to the dedicated privacy policies linked within those product pages or applications.
1. Our Commitment to Privacy
We understand the importance of protecting your personal information and are committed to complying with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth). We will only collect, use, and disclose your personal information in accordance with this policy and the law.
2. What Information Do We Collect?
We may collect various types of information, including personal information, when you interact with us. The specific information collected will depend on the nature of your interaction. This may include:
Contact Information
Name, email address, postal address, phone number.
Account Information
Usernames, passwords (hashed), and other credentials used to access our services.
Payment Information
Billing address, payment card details (processed securely by third-party payment processors, we do not store full card details).
Technical Information
IP address, browser type, operating system, device information, website usage data (e.g., pages visited, time spent on site), cookies and similar technologies.
Communications
Records of your correspondence with us, including emails, chat transcripts, and support requests.
Demographic Information
(Optional) Age, gender, preferences, if provided voluntarily.
3. How Do We Collect Information?
We collect information in several ways:
Directly from you
When you fill out forms on our website, create an account, make a purchase, subscribe to newsletters, contact customer support, or participate in surveys.
Automatically
Through the use of cookies, web beacons, and similar technologies as you navigate our website and use our services.
From Third Parties
In some cases, we may receive information from third-party partners (e.g., analytics providers, social media platforms) to enhance our services or for marketing purposes, always in accordance with their privacy policies and applicable law.
4. How Do We Use Your Information?
We use your personal information for various purposes, including:
Providing and improving our products and services
To process orders, deliver hardware, provide access to software, and ensure the proper functioning of our website and applications.
Communication
To respond to your inquiries, provide customer support, send important updates, and inform you about new products or services.
Marketing and promotion
To send you marketing communications about our products and services that we believe may be of interest to you (you can opt-out at any time).
Personalisation
To tailor your experience on our website and in our software products.
Security and fraud prevention
To protect our systems, prevent unauthorized access, and detect and prevent fraudulent activities.
Analytics and research
To understand how our website and services are used, identify trends, and improve our offerings.
Compliance with legal obligations
To comply with applicable laws, regulations, and legal processes.
5. Disclosure of Your Information
We may disclose your personal information to third parties in the following circumstances:
Service Providers
To third-party service providers who assist us in operating our business, such as payment processors, hosting providers, analytics providers, and customer support platforms. These providers are obligated to protect your information and only use it for the purposes for which it was disclosed.
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.
Legal Requirements
When required by law, court order, or governmental regulation, or if we believe such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our users or the public.
With Your Consent
Where you have provided your express consent for us to do so.
We will never sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
6. Cookies and Similar Technologies
Our website uses “cookies” and similar technologies (e.g., web beacons, pixels) to enhance your experience. Cookies are small data files stored on your device that help us:
• Remember your preferences.
• Understand how you use our website.
• Improve our website’s functionality and performance.
• Deliver targeted advertising.
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.
7. Data Security
We implement reasonable technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. These measures include:
• Encryption of sensitive data.
• Access controls and authentication procedures.
• Regular security audits and updates.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
8. International Data Transfers
As a Western Australian-based company, your personal information will primarily be stored and processed within Australia. However, some of our third-party service providers may operate globally, which may involve the transfer of your personal information to countries outside of Australia. Where such transfers occur, we will take reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy and the Australian Privacy Principles.
9. Your Rights
You have certain rights regarding your personal information under the Privacy Act 1988 (Cth), including:
Access
You have the right to request access to the personal information we hold about you.
Correction
You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Deletion
In certain circumstances, you may have the right to request the deletion of your personal information.
Opt-out of Marketing
You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions included in our emails or by contacting us directly.
To exercise any of these rights, please contact us using the details provided below.
10. Links to Other Websites
Our website may contain links to third-party websites. This General Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Children's Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete that information.
12. Changes to This Privacy Policy
We may update this General Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated policy on our website with a revised “Last Updated” date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions, concerns, or complaints about this General Privacy Policy or our privacy practices, please contact us at:
Xsights Digital
Suite 7, Level 1, 6 Short Street
Fremantle WA 6160 Australia
Email: contact@xsights.com.au
Phone: 1300 490 931
14. Making a Complaint
If you are not satisfied with our handling of your privacy complaint, you can contact the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner (OAIC)
GPO Box 5218 Sydney NSW 2001
Phone: 1300 363 992
Website: www.oaic.gov.au